Part 1: 3 Ways Scheduling Software Can Work for You
Part 1: Avoid Overbooking to Keep Your Service Bay Running Smoothly
Ever find yourself with an overbooked service lane? It’s happened to the best of us …and it doesn’t help anybody. Your customers drive away frustrated, and your employees get stretched too thin.
Of course, you’d love to perfectly match the amount of work with the availability of both facilities and technicians. But let’s face it, there are just too many factors for your scheduling people to keep track of—unless, of course, you’ve got the right scheduling software.
Good scheduling software can minimize the risk of overbooking by only allowing your employees and customers to schedule an appointment when a technician will be available. It can even factor in things like holidays, parts availability, and no-shows.
Bottom line: your customers are taken care of quickly, your service technicians have time to do their job right, and you get the most from your service lane.
If you want to curb or nearly eliminate overbooking, your best bet is AutoBook, which automatically removes the option to schedule times that have already been booked. To learn what AutoBook can do for your dealership, email us at firstname.lastname@example.org or give us a call at 877-850-2010 today.
In Part 2, we’ll look at what scheduling software can tell you about your customer’s vehicle.