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How Online Service Payments Improve the Customer Experience

According to a 2017 Forbes story, convenience is more important to today’s consumers than price and even product. That’s why your competitors are constantly trying to outdo your customer service. To stay one step ahead of them, partner with the right technology: implement an online service ledger and billing system like AutoLoop BillPay™, and give customers a fast, easy and preferred way of making payments to your dealership.

Give your customers options 

Through BillPay, your advisors can send invoices to customers instantly via SMS texting or email. If a customer wants to pay online prior to pick-up, they simply open the link and are directed to a user-friendly, dealer-branded portal for payment. BillPay also provides the option for them to pay in-lane, directly with their advisor.  

In either scenario, customers will enjoy having flexible options that allow them to skip the cashier line. If they have questions about their invoice, they can interface with their advisor directly and get the most informed, knowledgeable responses immediately. These customer benefits of paying online often lead to increased customer satisfaction and, in turn, higher CSI scores for your Service Department.

Simplify accounting

BillPay also gives you the ability to update and approve invoices on the fly to initiate the customer payment process. You can view customer payment status and history, as well as view and compare daily or weekly credit card reconciliations against your DMS.  

Get the edge on your competitors and give your customers another reason to come back with BillPay performed at your dealership. Contact us—our representatives are ready to help you start implementing this innovative online service billing system today.