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Frequently Asked Questions about AutoLoop Essentials™

Which DMS’s are enabled on the platform?

AutoLoop Essentials™ is installed in thousands of dealers across the USA, using nearly every DMS in the marketplace.

What types of communications are built into the platform?

Over 30 automated reminders are built into the program, each with the ability to target individual offers and information with the specific needs or interests of the customer. Email, voice, text, mail, and coordination with BDC are all built into the programs.

Does the program help with email collections?

The AutoLoop platform allows the dealership to manage email collection accountability through all customer interactions, tracking successful acquisition by department and individuals. Consolidated reporting and regular cleansing practices enhance the reliability.

Is there flexibility in campaign communications?

AutoLoop maintains a huge inventory of flexible templates reflecting marketing programs that are market-tested. OEM recommendations and brand/product-specific programs, seasonal programs and special event formats are integrated. AutoLoop has a team of campaign specialists ready to help you through the design and implementation process.

How do you know what works when it comes to campaigns?

This is one of the places where AutoLoop Essentials™ separates from all other options. With millions of communications sent out each month, our monitoring of open rates, click through activities and transactions monitored at dealers across the country affirm what is working and why.

How can results be monitored?

The reporting at the dealer level is unequaled. Dealers have “real time” results on each marketing effort. The dealer portal will advise on activities related to engagement, measurements of customer reaction, and quantified ROI based on actual customer transactions—real time, every day. Dashboards are designed to keep dealers in touch with what’s working and how to maximize results.

Can campaign programs be planned in advance?

Campaigns can be established quarterly, in conjunction with an annual plan, or on demand.

Once installed, how are dealerships supported?

AutoLoop maintains a field service staff of professional consultants to work one-on-one with your dealership. They are available by phone to answer every question, and campaign support is standing by to customize your programs.

How does the AutoLoop Essentials™ program integrate with scheduling and other business building marketing efforts?

The AutoLoop Essentials™ program is the base ingredient in a suite of products designed to increase dealership profits through a unique Customer Engagement Management (CEM) system. AutoLoop Book™ and AutoLoop Quote™ are additive packages that maximize service department optimization and grow sales opportunities with existing customers. The fully integrated package expands the knowledge on each individual customer so marketing can be directed to enhance the customer relationship and satisfaction.



Automated Communications

An all-encompassing cross-media marketing platform, AutoLoop Essentials offers the most comprehensive Customer Engagement Management (CEM) in the automotive marketplace. The near real time integration with DMS activity is assimilated with customer behavior and automotive make/model guidelines to offer a comprehensive data source to drive targeted marketing messaging. Simply stated, the integration of this mass knowledge allows automated communications designed to facilitate engagement — and the process ultimately yields unmatched results!